Get help with ProviderQMS.
Find the right route for new portal work, billing or an earlier purchase.
Plans and payments
Audit-Ready Membership is per organisation, with unlimited staff, houses, sites and users. Founding price: A$990/year or A$99/month for the first 50 paying members; then A$1,490/year or A$149/month. All prices include GST. Compare Single Kit, Audit-Ready Membership and Done-For-You.
Portal billing
Your first Audit-Ready Membership or Done-For-You purchase, annual or monthly, has a 60-day money-back guarantee. Ask within 60 days and we refund what you paid, no questions asked. The Membership document licence ends on refund. For the 48-hour Auditor Feedback Guarantee, send the auditor’s written feedback and our supplied or prepared document. We fix a deficient document within 48 hours of receiving both, or refund the current year’s Membership. Your own edits, missing records and services outside the documents are excluded. We never promise an audit pass. Read both guarantees and their terms.
Sign-in and purchased files
New portal accounts use an eight-digit email code valid for 15 minutes, or the supported password option. For document purchases, start with GET MY FILES and your original receipt. Earlier dashboard sign-ins continue separately. Never send support your sign-in code.
Saved work and migration
Earlier dashboard subscriptions keep their accepted terms and sign-in arrangements. Existing kit purchases and original receipts remain valid. Moving an earlier workspace into the portal is a separate migration process; opening a portal account does not import old saved work automatically. See your records, your first week and the FAQ.
Support hours and responses
Email support@providerqms.com.au or use our support form. We acknowledge requests within one business day, Monday–Friday, 9 am–5 pm Melbourne time, excluding Victorian public holidays. An acknowledgement is not a promise that every issue will be resolved that day. Refund-review responses take up to five business days. This is not an emergency service or 24-hour support.
Service availability
See status information. A public page loading successfully does not prove every account, payment or workflow is working.
Current portal guidance checked 12 October 2026.