Terms of Sale
Offer version: providerqms-offer-v2-20261023. Earlier accepted rights preserved.
1. Overview
These terms govern the purchase and use of digital products and subscriptions sold by Wani Meridian Pty Ltd (ABN 97 701 307 020), trading as ProviderQMS, through providerqms.com.au. By completing a purchase, you agree to these terms.
2. Products
ProviderQMS offers Single Kit purchases, Audit-Ready Membership and Done-For-You. A separately purchased Single Kit provides editable Word documents under its accepted licence. Membership includes all seven kits inside the portal, with bulk downloads subject to the rule in section 14. Earlier purchases retain their accepted rights.
3. Pricing and Payment
All prices are displayed in Australian Dollars (AUD). ProviderQMS is operated by Wani Meridian Pty Ltd (ABN 97 701 307 020), which is registered for GST. All displayed prices are GST-inclusive, and every purchase receives a tax invoice. Payment is processed securely through Stripe. We do not store your credit card details. Prices may change without notice; however, the price displayed at the time of purchase is the price you pay.
4. Delivery
Digital products are delivered immediately via a download link on the thank-you page and by email to the address you provide at checkout. If you do not receive your download link, please contact us at hq@providerqms.com.au (an earlier contact mailbox).
5. Refund Policy
The full policy, including how to request a refund, is at the canonical Single Kit guarantee terms. It is the canonical version; the summary below forms part of these terms.
48-hour fix-or-refund guarantee. If written auditor feedback identifies a Standards-alignment issue in one of our documents, send it to us with the feedback. We update that document within 48 hours, or refund you. This is the guarantee shown at checkout and it is the one that governs.
In addition, if you have not yet downloaded the files you may request a full refund within 30 days of purchase - email us with your order number and we will process it, no questions asked.
Nothing in these terms limits your rights under the Australian Consumer Law.
Because the kit is a digital product delivered in full on download, once you have downloaded it a change-of-mind refund is no longer available; instead, we provide 30 days of complimentary email support to help you prepare your documentation. Refunds do not cover audit failure caused by non-implementation or inaccurate customisation. To request a refund or support, email hq@providerqms.com.au (an earlier contact mailbox) with your order number. Nothing in this policy limits any consumer guarantees or rights you have under the Australian Consumer Law that cannot be excluded.
6. Licence and Use
Upon purchase, you receive a single-organisation licence to use, customise, and print the documents for your NDIS provider organisation. This licence permits you to:
- Modify the documents for your organisation's internal use
- Print copies for staff training, audits, and day-to-day operations
- Store the documents on your organisation's systems
You may not resell, redistribute, or share the documents with other organisations. Each organisation requires its own licence.
7. Disclaimer
The documents provided are templates designed to support NDIS registration and compliance processes. They do not constitute legal, financial, or professional advice. ProviderQMS does not guarantee that use of these templates will result in successful NDIS registration or audit outcomes. You should have your specific circumstances reviewed by qualified professionals.
ProviderQMS is not affiliated with the NDIS Quality and Safeguards Commission.
8. Limitation of Liability
To the maximum extent permitted by Australian law, Wani Meridian Pty Ltd's total liability arising from or in connection with the use of our products is limited to the purchase price paid for the product. We are not liable for any indirect, consequential, or incidental damages arising from the use of, or inability to use, the documents.
9. Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Our digital products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
10. Governing Law
These terms are governed by the laws of Victoria, Australia. Any disputes arising under these terms are subject to the exclusive jurisdiction of the courts of Victoria.
11. Changes to Terms
We may update these terms from time to time. The current version is always available at providerqms.com.au/terms.
12. Contact
For questions about these terms, email hq@providerqms.com.au (an earlier contact mailbox).
13. Earlier purchases and subscriptions
Earlier purchases and subscriptions keep the price, payment frequency, cancellation terms, document licences and other rights accepted when purchased. This page does not re-price an existing paid term or remove a purchased kit right. Existing documents, saved records and version history remain available under their accepted terms.
14. Audit-Ready Membership and Done-For-You
Audit-Ready Membership is per organisation, with unlimited staff, houses, sites and users. Founding price: A$990/year or A$99/month for the first 50 paying members; then A$1,490/year or A$149/month. All prices include GST. Compare Single Kit, Audit-Ready Membership and Done-For-You.
Founding price. The first 50 paying members keep their founding price while Membership remains active without a break. If you cancel and later return, you pay the price offered at that time. The founding counter uses settled Memberships, including a first payment fully covered by verified kit credit. The final price and any eligible kit credit are shown before payment.
Done-For-You. A$2,990 for the first year, or 3 monthly payments of A$1,050. It includes Membership, documents prepared within 5 business days after we receive your completed onboarding form, a 60-minute setup call, a pre-audit evidence review with a written gap list, and priority support in your audit week. It renews as Audit-Ready Membership at your locked price; setup is not charged again. Limited to 10 new setups per calendar month, with a waitlist when full.
Documents and downloads. All seven kits are included inside Membership. Bulk Word downloads unlock on an annual plan or after 3 paid monthly invoices. Kits bought separately remain downloadable under their existing licences. Membership also includes bulk preparation, incidents, complaints, risks, actions and staff evidence, and weekly readiness reviews. Documents require review and adaptation to your services.
Kit credit. Kit spend is credited against your first Membership payment when you join within 60 days of purchase. Past kit buyers receive the same 60-day window from the date we email them the offer.
Free account. A free account requires no card and includes 14 days of full Membership features in the portal, without bulk downloads. It then returns to Free and keeps your data. See the current offer.
Renewal and cancellation. Membership renews automatically at your chosen monthly or annual frequency until cancelled. In the portal, use Settings → Billing to cancel future renewal. No reason or support conversation is required. You retain access for the period paid. Saved data is retained after paid access ends, with Free access and exports subject to the document licence. A separately purchased kit remains available under its perpetual rights.
Both guarantees. Your first Audit-Ready Membership or Done-For-You purchase, annual or monthly, has a 60-day money-back guarantee. Ask within 60 days and we refund what you paid, no questions asked. The Membership document licence ends on refund. For the 48-hour Auditor Feedback Guarantee, send the auditor’s written feedback and our supplied or prepared document. We fix a deficient document within 48 hours of receiving both, or refund the current year’s Membership. Your own edits, missing records and services outside the documents are excluded. We never promise an audit pass. Read both guarantees and their terms.
Payment and responsibility. Your displayed payment frequency, actual GST-inclusive amount, kit credit and renewal terms are confirmed before Stripe payment. A saved checkout or free account does not itself charge you. Software and documents support quality work and audit preparation; they do not guarantee an audit pass or replace your authorised team’s decisions. Australian Consumer Law rights remain.