Your account, your control

Manage billing and renewal.

Current portal subscriptions

Audit-Ready Membership is per organisation, with unlimited staff, houses, sites and users. Founding price: A$990/year or A$99/month for the first 50 paying members; then A$1,490/year or A$149/month. All prices include GST. Compare Single Kit, Audit-Ready Membership and Done-For-You.

Open the portal — then choose Settings → Billing.

First purchase guarantees

Your first Audit-Ready Membership or Done-For-You purchase, annual or monthly, has a 60-day money-back guarantee. Ask within 60 days and we refund what you paid, no questions asked. The Membership document licence ends on refund. For the 48-hour Auditor Feedback Guarantee, send the auditor’s written feedback and our supplied or prepared document. We fix a deficient document within 48 hours of receiving both, or refund the current year’s Membership. Your own edits, missing records and services outside the documents are excluded. We never promise an audit pass. Read both guarantees and their terms.

Failed renewal

For Audit-Ready Membership and Done-For-You, paid access lasts through the paid period shown in Billing. A failed renewal does not extend paid access for these new offers. Free access and separately purchased kit rights remain. Earlier subscriptions keep their accepted terms.

Earlier subscriptions: accepted renewal provisions

For earlier subscriptions whose accepted terms provide it, a failed renewal receives 14 days of unpaid grace after an already-paid period ends while Stripe retries. After grace, new paid operational work stops. Saved records, version history and exports remain available, and purchased kit documents can still be viewed, customised and downloaded under their licences without a software subscription. Unpaid first signups, deliberate cancellations, refunded periods and disputes do not receive this grace.

Earlier dashboard subscriptions

Earlier dashboard subscriptions keep their accepted terms and sign-in arrangements. Existing kit purchases and original receipts remain valid. Moving an earlier workspace into the portal is a separate migration process; opening a portal account does not import old saved work automatically.

Manage an earlier subscription — use the purchase email. This does not start a new subscription.

Purchased documents

Use GET MY FILES or your original receipt. Kit invoices and access remain separate from current software billing.

Help

Email support@providerqms.com.au or use our support form. We acknowledge requests within one business day, Monday–Friday, 9 am–5 pm Melbourne time, excluding Victorian public holidays. An acknowledgement is not a promise that every issue will be resolved that day. Refund-review responses take up to five business days. This is not an emergency service or 24-hour support.